Feedback complaints and concerns

Grievance Information

The Health Education and Training Institute (HETI) is committed to providing a safe and rewarding student experience, and welcomes student feedback as a mechanism for continuous improvement. Students have access to academic appeals and grievance processes that are conducted with the aim of speedy and effective resolution.

HETI promotes a culture of collaboration, openness, and respect and encourages wherever possible complaint resolution by a process of discussion and mediation. Students are welcome to raise grievance about any aspect of HETI Higher Education’s operations. These may be raised and dealt with through either informal or formal approaches as appropriate.

For more information on HETI Higher Education’s grievance procedure, please refer to the Student Grievance Procedure.

    North Parramatta

Building 101, Cumberland Hospital
5 Fleet Street, North Parramatta
NSW 2151

   (02) 9840 3833
     (02) 9840 3838

    Gladesville Office

Building 12, Gladesville Hospital
Shea Close, Gladesville
NSW 2111

    (02) 9844 6551